Terms and Conditions

1. Acceptance of Terms

These Terms & Conditions (the “Terms”) govern your access to and use of the website located at bcnetworks.com (the “Website”), operated by BC Networks, Inc. (“BC Networks,” “we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

These Terms apply to all visitors, users, and others who access the Website, including prospective clients researching managed IT, cybersecurity, compliance, and related services.

2. Company Information

This Website is owned and operated by:

• BC Networks, Inc.
• 1735 Technology Drive, Suite 820, San Jose, CA 95110
• Phone: (408) 243-1100
• Email: info@bcnetworks.com

BC Networks has served Bay Area businesses since 1989, providing managed IT, cybersecurity, compliance, and related advisory services.

3. Website Use

3.1 Permitted Use

You may access and use the Website for lawful purposes, including researching BC Networks’ services, requesting information, scheduling consultations, and submitting inquiries through forms provided on the Website.

3.2 Prohibited Activities

You agree not to:

• Use the Website in any way that violates applicable federal, state, or local law
• Attempt to gain unauthorized access to any portion of the Website, related systems, or networks
• Introduce viruses, malware, or other harmful code through the Website
• Scrape, harvest, or collect data from the Website using automated means without prior written consent
• Impersonate BC Networks, its personnel, or any other person or entity
• Interfere with or disrupt the Website’s servers, security features, or normal operation

3.3 User Responsibilities

You are responsible for maintaining the confidentiality of any information you submit through the Website and for ensuring that any information you provide, including through contact or scheduling forms, is accurate and current.

4. Intellectual Property

All content on the Website, including text, graphics, logos, service descriptions, images, videos, and the overall design and layout, is the property of BC Networks, Inc. or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

• Copyright: All original content published on the Website is copyrighted and may not be reproduced, distributed, or republished without prior written permission from BC Networks.
• Trademarks: The BC Networks name, logo, and related marks are trademarks of BC Networks, Inc. Use of these marks without written authorization is prohibited.
• Website Content Ownership: BC Networks retains full ownership of all proprietary content, methodologies, frameworks, and materials described or referenced on the Website, including its risk assessment models and service frameworks.

5. Service Information

The information provided on the Website regarding managed IT services, cybersecurity, compliance, incident response, risk assessments, and related offerings is provided for general informational purposes only. Website content does not constitute an offer, binding proposal, or contract for services.

A formal client relationship with BC Networks is established only through a separately executed services agreement, statement of work, or master services agreement signed by both parties.

6. Quotes and Estimates

Any pricing information, proposals, sample outputs, or estimates referenced on the Website, including materials related to risk assessments or service packages, are illustrative only and are subject to review, adjustment, and formal approval. Actual pricing and scope are determined during the proposal and contracting process and are documented in a signed agreement.

7. Managed IT & Cybersecurity Services

Availability of any managed IT, cybersecurity, compliance, incident response, or risk assessment service described on the Website is subject to an executed services agreement between BC Networks and the client. Such agreements define the applicable scope of work, service level agreements (SLAs), response times, and deliverables.

References to outcomes such as system uptime, threat detection times, or ticket closure times reflect BC Networks’ general performance across its client base and are not a guarantee of results for any specific engagement. Actual performance metrics are defined in individual client agreements.

8. Client Responsibilities

Clients and prospective clients using the Website, including its forms and scheduling tools, agree to:

• Provide accurate, current, and complete information when submitting inquiries, scheduling assessments, or requesting services
• Maintain the security of any account credentials or access provided in connection with services
• Respond to BC Networks in a timely manner regarding scheduling, information requests, and service coordination
• Designate authorized contacts for communications, approvals, and decision-making related to services

9. Third-Party Services

BC Networks’ services and this Website may reference or integrate with third-party platforms, including but not limited to Microsoft, Google, cloud infrastructure providers, security software vendors, and telecommunications providers. BC Networks does not control these third-party platforms and is not responsible for their outages, policy changes, pricing changes, or service interruptions.

Any scheduling widgets, forms, or booking tools embedded on the Website may be hosted by third-party service providers. Use of those tools is also subject to the applicable third-party provider’s terms of service.

10. Website Availability

BC Networks does not guarantee that the Website will be available on an uninterrupted, timely, secure, or error-free basis. The Website may be temporarily unavailable due to maintenance, technical issues, or circumstances outside BC Networks’ control.

11. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. BC Networks does not warrant that the Website will be error-free or that defects will be corrected.

12. Limitation of Liability

To the fullest extent permitted by law, BC Networks, Inc. and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Website, even if BC Networks has been advised of the possibility of such damages. This limitation does not apply to liability arising under a separately executed services agreement, which is governed by the terms of that agreement.

13. Indemnification

You agree to indemnify, defend, and hold harmless BC Networks, Inc., its officers, employees, and agents from any claims, damages, liabilities, and expenses, including reasonable attorneys’ fees, arising from your violation of these Terms or misuse of the Website.

14. Privacy

Your use of the Website is also governed by BC Networks’ Privacy Policy, which describes how information submitted through the Website is collected, used, and protected. Please review the Privacy Policy at bcnetworks.com/privacy-policy/ for details.

15. SMS Communications

If BC Networks offers text message (SMS) communications in connection with scheduling, notifications, or marketing, such communications are governed by BC Networks’ SMS Terms of Use, which addresses consent, message frequency, opt-out procedures, and applicable carrier disclosures. Please refer to the SMS Terms of Use published on the Website for full details.

16. External Links

The Website may contain links to third-party websites, including partner resources, industry publications, or social media platforms. These links are provided for convenience only. BC Networks does not endorse and is not responsible for the content, accuracy, or practices of any linked third-party website.

17. Cookies and Analytics

The Website may use cookies and similar tracking technologies to support functionality, analyze site usage, and improve user experience. Analytics data may be used to understand how visitors interact with the Website. You may adjust your browser settings to decline cookies, though doing so may affect certain Website features. Additional detail on data collection practices is available in the Privacy Policy.

18. User Submissions

The Website includes forms and tools through which you may submit information to BC Networks, including:

• Contact and inquiry forms
• Risk assessment, scheduling, and intake forms
• Consultation requests
• Feedback or testimonial submissions

By submitting information through these forms, you represent that the information is accurate and that you have the authority to provide it. BC Networks will use submitted information consistent with its Privacy Policy.

19. Security

BC Networks uses reasonable administrative, technical, and physical safeguards designed to protect the Website and information submitted through it. However, no website, system, or transmission over the internet can be guaranteed to be 100% secure, and BC Networks cannot guarantee absolute security of any information transmitted through the Website.

20. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Santa Clara County, California.

21. Changes to Terms

BC Networks may update these Terms from time to time. Changes will be posted to this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

22. Contact Information

Questions about these Terms may be directed to:

• BC Networks, Inc.
• 1735 Technology Drive, Suite 820, San Jose, CA 95110
• Phone: (408) 243-1100
• Email: info@bcnetworks.com